Turning down employee voice with humour: A mixed blessing for employee voice resilience?
Melvyn R. W. Hamstra
IESEG School of Management, UMR 9221 – LEM – Lille Économie Management, Lille, France
Univ. Lille, UMR 9221 – LEM – Lille Économie Management, Lille, France
CNRS, UMR 9221 – LEM – Lille Économie Management, Lille, France
Contribution: Conceptualization, Investigation, Writing - original draft, Writing - review & editing, Visualization, Methodology, Software, Data curation, Formal analysis
Search for more papers by this authorFelipe A. Guzman
IESEG School of Management, UMR 9221 – LEM – Lille Économie Management, Lille, France
Univ. Lille, UMR 9221 – LEM – Lille Économie Management, Lille, France
CNRS, UMR 9221 – LEM – Lille Économie Management, Lille, France
Contribution: Conceptualization, Writing - review & editing, Methodology, Software, Investigation, Writing - original draft, Formal analysis, Visualization, Data curation
Search for more papers by this authorCorresponding Author
Si Qian
School of Business, Beijing Technology and Business University, Beijing, China
Correspondence
Si Qian, School of Business, Beijing Technology and Business University, Beijing 100048, China.
Email: [email protected]
Contribution: Conceptualization, Writing - original draft, Methodology
Search for more papers by this authorBert Schreurs
Department of Business, Faculty of Social Sciences and Solvay Business School, Vrije Universiteit Brussel, Brussels, Belgium
Contribution: Writing - original draft, Supervision, Resources, Conceptualization, Methodology, Writing - review & editing
Search for more papers by this authorI. M. (Jim) Jawahar
Department of Management, Anderson School of Management, University of New Mexico, Albuquerque, New Mexico, USA
Contribution: Supervision, Conceptualization, Writing - original draft, Writing - review & editing
Search for more papers by this authorMelvyn R. W. Hamstra
IESEG School of Management, UMR 9221 – LEM – Lille Économie Management, Lille, France
Univ. Lille, UMR 9221 – LEM – Lille Économie Management, Lille, France
CNRS, UMR 9221 – LEM – Lille Économie Management, Lille, France
Contribution: Conceptualization, Investigation, Writing - original draft, Writing - review & editing, Visualization, Methodology, Software, Data curation, Formal analysis
Search for more papers by this authorFelipe A. Guzman
IESEG School of Management, UMR 9221 – LEM – Lille Économie Management, Lille, France
Univ. Lille, UMR 9221 – LEM – Lille Économie Management, Lille, France
CNRS, UMR 9221 – LEM – Lille Économie Management, Lille, France
Contribution: Conceptualization, Writing - review & editing, Methodology, Software, Investigation, Writing - original draft, Formal analysis, Visualization, Data curation
Search for more papers by this authorCorresponding Author
Si Qian
School of Business, Beijing Technology and Business University, Beijing, China
Correspondence
Si Qian, School of Business, Beijing Technology and Business University, Beijing 100048, China.
Email: [email protected]
Contribution: Conceptualization, Writing - original draft, Methodology
Search for more papers by this authorBert Schreurs
Department of Business, Faculty of Social Sciences and Solvay Business School, Vrije Universiteit Brussel, Brussels, Belgium
Contribution: Writing - original draft, Supervision, Resources, Conceptualization, Methodology, Writing - review & editing
Search for more papers by this authorI. M. (Jim) Jawahar
Department of Management, Anderson School of Management, University of New Mexico, Albuquerque, New Mexico, USA
Contribution: Supervision, Conceptualization, Writing - original draft, Writing - review & editing
Search for more papers by this authorMelvyn R. W. Hamstra and Felipe A. Guzman contributed equally to this work.
Abstract
Given that not all suggestions can be implemented, understanding how supervisors can turn down employee voiced suggestions while not discouraging employees voicing in the future is critical for theoretical and practical reasons. Supervisors may use humour when not endorsing employees' suggestions as they attempt to ease tension by injecting something lighthearted, but doing so, we argue, is not uniformly beneficial. Hence, we conducted a preregistered study that tests how supervisors' use of humour when turning down an employee's voiced suggestion affects voice resilience. Utilizing signaling theory, we theorize supervisors' use of humour when turning down voice strengthens voice safety but weakens voice impact perceptions. Indirectly, humour therefore may constitute a mixed blessing for voice resilience (voice behaviour after voice non-endorsement). Additionally, we hypothesized that the positive link between humour and voice safety and the negative link between humour and voice impact are moderated by supervisor–employee relationship quality (leader–member exchange (LMX)). We tested these predictions in a time-lagged study of 343 employees whose voice was recently turned down. Humour indeed increased voice resilience via voice safety; against expectations, humour positively related to voice impact (via it, resilience). LMX is significantly moderated. However, unexpectedly, humour helped voice safety, impact and the resilience of low LMX employees.
Open Research
DATA AVAILABILITY STATEMENT
The data are available in the OSF files linked within the paper.
Supporting Information
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| joop12530-sup-0001-AppendixS1.docxWord 2007 document , 54.7 KB |
Appendix S1. |
Please note: The publisher is not responsible for the content or functionality of any supporting information supplied by the authors. Any queries (other than missing content) should be directed to the corresponding author for the article.
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